laptop is on the fritz

[mappyCB7]

I have a compaq presario cq60 by hp.

Today I started it up and everything seemed fine untill I went to youtube and netflix and even itunes. Basically all media that plays on my computer sounds choppy and slowed down. I checked for any errors or failure signs from the computer this is what I found.

"smart web printing has stopped working"

"Bonjour has stopped working properly.

The name of the file that caused this problem is mDNSResponse.exe."

and something about the graphics driver also stopped working properly.

anybody know what I can do to fix this?

I know nothing about computers by the way All I've done so far is try to find a solution through the solution center but all it propts me to do is send an error repot....

[mappyCB7]

for the bonjour problem it sent me to an apple page where there is a new version of the program available for download. I clicked on it and the licence agreement said not to accept if the program was accessed electronically. Does that mean I shouldn't download it?

I also know that my problem probably has a lot to do with the graphics driver not working properly but I'd like to fix everything possible.

Also important this computer is about two years old and no longer under warranty.

[Raf99]

Let's fix the issue at hand first. We'll start with the video card driver. I agree with you that a corrupt video card driver could cause these issues. So let's get get the updated driver from the OEM website and go from there:

(please go to this link)
http://h10025.www1.hp.com/ewfrf/wc/s...oduct=3983119&

1. select your OS. (click next)
2. click 'driver - graphics' (it expands)
3. Download - Driver - Graphics (2)
NVIDIA GeForce 9200M GE Graphics Driver

Click on the 'NVIDIA GeForce 9200M GE Graphics Driver ', on the next page click the ' sp45167.exe' file (or the appropriate file/may not be this name) and install.
Your system should want to reboot, if not please do so anyways.

Let me know how you make out after this.

----- other
mDNSResponder is part of apple/i-tunes and these related problems will most likely be solved with a repair/re-install of i-tunes.

cheers

[mappyCB7]

Thank you!

There is two options for windows7 (32bit) and (64bit) how do I know which one I have?

nevermind it's 64bit

[C-Rod]

Let's fix the issue at hand first. We'll start with the video card driver. I agree with you that a corrupt video card driver could cause these issues. So let's get get the updated driver from the OEM website and go from there:

(please go to this link)
http://h10025.www1.hp.com/ewfrf/wc/s...oduct=3983119&

1. select your OS. (click next)
2. click 'driver - graphics' (it expands)
3. Download - Driver - Graphics (2)
NVIDIA GeForce 9200M GE Graphics Driver

Click on the 'NVIDIA GeForce 9200M GE Graphics Driver ', on the next page click the ' sp45167.exe' file (or the appropriate file/may not be this name) and install.
Your system should want to reboot, if not please do so anyways.

Let me know how you make out after this.

----- other
mDNSResponder is part of apple/i-tunes and these related problems will most likely be solved with a repair/re-install of i-tunes.

cheers

I agree... and as far as know whether or not you have 32-Bit or 64-Bit
Hold the Windows button and Pause/Break button at the same time. Itll pop up a window that looks like this
and itll say 32 or 64 bit

[mappyCB7]

Thanks^^^ that's what I found I'm just waiting for stuff to download.

[mappyCB7]

ok tried it but said the program couldn't locate any drivers that are compatible with the current software???

[mappyCB7]

FUUUUUUUUUUUUUUUUUUUKkkkkkkkkkkkkkkkkkkkkkk!!!!!!! !!!!!!!!

I've tried installing re-installing and everything I can think of and it's not working.

I'm so frustrated!! I'm going to try again later...

[Raf99]

Not compatible with the current software means that you downloaded the wrong one (winxp when you should download win7) or your hardware is different. Not your fault, some laptops have different specs.

Go back to the page that I gave you , go to video/display, was there two drivers listed?

Graphics (2)NVIDIA GeForce 9200M GE Graphics Driver
and
Mobile Intel(R) 4 Series Express Chipset Family

Can you try the mobile Intel one for me please? (assuming you downloaded the correct version for your operating system in our first attempt).

Note*- To help us out you have to check what video card is being used right now in your laptop. Goto Start, in the search (or run box) type devmgmt.msc and hit OK. Expand the display adapter section and tell me what is listed.
Also tell me if there are any yellow exclamation marks in this device manager window.

Thanks

[illinois_erik]

system restore to a few days to a week ago

[Leung]

have you tried going to the device manager and just manually clicking on your "display adapter" to update your drivers? you can even roll back on drivers just in case your current one, even though it might the most up to date, is mal-functioning.

to get there just right click on your "computer" icon on your desk top and click on "manage"

[Raf99]

^^ both good ideas. Note = with system restore you will lose any installed programs that were installed after the point you're restoring to.

& as Leung pointed out, no harm in re-installing the video card driver over top of itself. Fixes many problems.

best of luck

[mappyCB7]

mobile intel(R)4 series express chipset family.

I'm going to try and update from the inside

[deevergote.]

If i were you i would get a mac,,,, mac is where its at

[mappyCB7]

it also sais everything is up to date when I did what leung sugested