anyone else having problems with DDM Tuning?

[nostringz]

My ballast has igniting issues and a bulb finally blew, so i try DDM Tuning's lifetime warranty. they act like they care, and i still don't have confirmation for my lifetime warranty hid kit. it's been about a month now. i submitted a dispute ticket, and even chatted with a representative over the phone and online. still i have no RMA number. anyone know WTF is going on?

a can of worms...

[nostringz]

no one here as got HIDs from ddmtuning? lifetime warranty and its like 60 bucks

[av6g6]

Well, I do have DDM bulbs and ballasts and have had no problems with them, so I have not had to deal with their customer service. All I could think to do is just keep calling and bugging them until they get you fixed. If they don't tell them You will be notifying the BBB or something.
https://odr.bbb.org/odrweb/public/getstarted.aspx

[deevergote]

Lifetime warranty on a $60 kit... think about it... They're selling crap kits. They're not going to bend over backwards to honor that warranty. They're going to give you the runaround until you decide it's not worth the hassle, and just buy a whole new kit.
That's like trying to get a company to honor a warranty on a $60 header. Not gonna happen.

Plus, you're looking for a replacement for a blown bulb? Can you prove that it was a faulty ballast? Otherwise, bulbs are wear items... they wouldn't be covered normally anyway.



Also, the BBB can't really do much. They have limited power in some areas, and NO power in most areas. They're like the real-life version of Ebay's feedback rating... but for $60 HID kits, who checks the seller's BBB standing?

[av6g6]

Lifetime warranty on a $60 kit... think about it... They're selling crap kits. They're not going to bend over backwards to honor that warranty. They're going to give you the runaround until you decide it's not worth the hassle, and just buy a whole new kit.
That's like trying to get a company to honor a warranty on a $60 header. Not gonna happen.

Plus, you're looking for a replacement for a blown bulb? Can you prove that it was a faulty ballast? Otherwise, bulbs are wear items... they wouldn't be covered normally anyway.



Also, the BBB can't really do much. They have limited power in some areas, and NO power in most areas. They're like the real-life version of Ebay's feedback rating... but for $60 HID kits, who checks the seller's BBB standing?

Well the bulbs are covered under the warranty as a one time replacement. I know other people who have had no problems getting DDM to honor their warranty, I mentioned the BBB because sometimes it will get a business to take you a little more serious. Either way it really isn't worth the hassle now that ddm kits are 30 dollars.

[robert@bisimoto]

Lifetime warranty on a $60 kit... think about it... They're selling crap kits. They're not going to bend over backwards to honor that warranty. They're going to give you the runaround until you decide it's not worth the hassle, and just buy a whole new kit.
That's like trying to get a company to honor a warranty on a $60 header. Not gonna happen.

Plus, you're looking for a replacement for a blown bulb? Can you prove that it was a faulty ballast? Otherwise, bulbs are wear items... they wouldn't be covered normally anyway.

Also, the BBB can't really do much. They have limited power in some areas, and NO power in most areas. They're like the real-life version of Ebay's feedback rating... but for $60 HID kits, who checks the seller's BBB standing?

Deev is right; The customer gets what they pay for. Sad but true. And the BBB will most likely do very little.

[nostringz]

yeah i was thinking about just buying another kit instead. most people have no problems with their kits.