fucking exciting day with united airlines

[owequitit]

HEY HEY....they may suck at times but i need them to stay in business.....cause i work for united airlines..........we may suck....but oooh well! FLY JETBLUE NEXT TIME.......OR AMERICAN AIRLINES. next time........lol....glad you made your flight...

No need to get all upset, it wasn't a personal attack.

From the standpoint of customer service, United has a backwards mentality. It isn't the rampies' fault, it is the upper managements fault. Why do you suppose there is so much animosity in that company.

I understand that you depend on them for a paycheck, and that makes you a little biased in their favor.

But it does not change the fact that they have a long and illustrious history of making stupid business decisions and treating the customer like crap.

Let us not forget that it is the customer who keeps the lights on and the paychecks flowing.

Like I said, it isn't a personal attack on you, or any of the other line employees.

In fact, you guys are the only reason that boat is still afloat.

[owequitit]

YES thunderstorms delays the flights.....we DO NOT go out in the storm cause its OUR safety first....than your bags.....if we get hit by lighting who is gonna load your bag....huh..?........back in the day this dude....which works for united now was struck by lighting while working for PAN AM.....he sue'd...and won........so now its in the policy that the supervisior makes sure that his workerts are out the storm and inside........YES we suck at times........but hey what can you do about.......but all stations are different..............(all united stations in the world)...........we don't do it to piss ppl off........things happen........ppl also come in late....."late check in"...which can effect your time too.........the plate can be ready to be push'd out and here comes a fucking bag......you think we wanna open the loading door again?...NO we don't but we have too......you think we want that plate siting there on the A.O.A.......no we don't.......we wanna do our job fast....the faster we do our job the faster the time flies........



THANK YOU FOR FLYING UNITED AIRLINES.......have a nice day

Everyone here should be able to understand safety first. Nothing is worth someone's life.

Being in aviation myself, I appreciate this fully. Of course, safety SHOULD extend well beyond aviation too.

His biggest complaint was that United would not cancel the flight as a result of the delay, forgoing any financial reimburstment for the inconvenience, and instead promised them that they would hold the connecting flight.

The company has just made a committment to the Customer. The basis of good Customer service is:

Saying what you will do, and then doing what you said.

Obviously, the company made a promise on one end and then failed to uphold it at the other end. The Customer doesn't care why, they just care that they were promised the flight would be held and then it wasn't.

So now, they have been lied to, endlessly delayed, and the company refused to give them anything in return...

It is all the little things like this that got them into trouble. It DOESN'T matter why it happened, it matters that it did happen.

Obviously, shit happens, and there is always the unintended consequence of your actions, and you can't be perfect all the time. It is impossible.

BUT! When shit happens 5 or 6 times on the same trip, you have to start to wonder about the company.

Even when shit goes bad though, you still have an obligation to do the best you can and to take care of the Customer to the best of your ability. They dropped the ball here too.

So now the Customer is REALLY pissed off, because they didn't even ATTEMPT to fix it. Most people are reasonable in that as long as the other side is doing what they can, the anger will be kept to a minimum, and most people understand that you are TRYING.

Unfortunately, my only point to this was that United has a history of stuff like this.

Here is a personal example. I worked for the Business and Properties division at Sky Harbor in Phoenix. You know what I saw every day? Just as the lines were forming for the rush at United, guess what? The open number of ticket positions went from 8 to 2. What sense does that make? You have 6 people standing around with nothing to do, and then as soon as it starts to get busy, you close 6 counters and have two. What does that mean for the customer? 45 minutes to 1.5 hours in line, when it should have been 10-15 minutes. An hour and a half later, it was still only 2 counters that were open...and some of the same people were still in line.

Why?

[2.2AZUL]

No need to get all upset, it wasn't a personal attack.

From the standpoint of customer service, United has a backwards mentality. It isn't the rampies' fault, it is the upper managements fault. Why do you suppose there is so much animosity in that company.

I understand that you depend on them for a paycheck, and that makes you a little biased in their favor.

But it does not change the fact that they have a long and illustrious history of making stupid business decisions and treating the customer like crap.

Let us not forget that it is the customer who keeps the lights on and the paychecks flowing.

Like I said, it isn't a personal attack on you, or any of the other line employees.

In fact, you guys are the only reason that boat is still afloat.

not upset at all.....its all cool.......no airlines are prefect........and yes its customer services doing all the problems...like putting the wrong flight tag on the bag and telling us to pull the bag out when its already in the plane.....trust me....they had heard my mouth alot.............they piss me off and i'm not the customer.....lol.....also.....its TSA...they like to hold the bag and pile it on top of each other and wait till the last minute to put it back on the belt so we can pick it up, scan it, and load it. they also like to leave the bag open and rip tags off ..(not meaning to)...and forgeting to put it back........and YES its because of us is why they still going.........after 9/11 united has been going downnnnnnnnnn....everyday........don't worry united will be done just like TWA....and PAN AM........where losing flights...today we got 8 flights going out.....next month.....6 and so on....soon BYE BYE to united...... ........please! me piss of at what you said or anybody else....NOT EVEN...its all cool........i'm not losing sleep over it............go on and rant.......lol .....

[2.2AZUL]

Everyone here should be able to understand safety first. Nothing is worth someone's life.

Being in aviation myself, I appreciate this fully. Of course, safety SHOULD extend well beyond aviation too.

His biggest complaint was that United would not cancel the flight as a result of the delay, forgoing any financial reimburstment for the inconvenience, and instead promised them that they would hold the connecting flight.

The company has just made a committment to the Customer. The basis of good Customer service is:

Saying what you will do, and then doing what you said.

Obviously, the company made a promise on one end and then failed to uphold it at the other end. The Customer doesn't care why, they just care that they were promised the flight would be held and then it wasn't.

So now, they have been lied to, endlessly delayed, and the company refused to give them anything in return...

It is all the little things like this that got them into trouble. It DOESN'T matter why it happened, it matters that it did happen.

Obviously, shit happens, and there is always the unintended consequence of your actions, and you can't be perfect all the time. It is impossible.

BUT! When shit happens 5 or 6 times on the same trip, you have to start to wonder about the company.

Even when shit goes bad though, you still have an obligation to do the best you can and to take care of the Customer to the best of your ability. They dropped the ball here too.

So now the Customer is REALLY pissed off, because they didn't even ATTEMPT to fix it. Most people are reasonable in that as long as the other side is doing what they can, the anger will be kept to a minimum, and most people understand that you are TRYING.

Unfortunately, my only point to this was that United has a history of stuff like this.

thats customer service not the rampie....thank god...the bad thing is that they are making the rest of the complany look bad.......i know what he was taking about just making sure that he knows it was not the rampies fault...lol.....i don't know why united promise them when knowing damn well that Interferes with keeping the other passengers on the other flight on time...if they hold the other flight than those customers were promise to reach their connections......that their fault...and stupid for them to promise something that they CAN NOT DO

Here is a personal example. I worked for the Business and Properties division at Sky Harbor in Phoenix. You know what I saw every day? Just as the lines were forming for the rush at United, guess what? The open number of ticket positions went from 8 to 2. What sense does that make? You have 6 people standing around with nothing to do, and then as soon as it starts to get busy, you close 6 counters and have two. What does that mean for the customer? 45 minutes to 1.5 hours in line, when it should have been 10-15 minutes. An hour and a half later, it was still only 2 counters that were open...and some of the same people were still in line.

Why?

DAMN......shit i'm glad i don't have to deal with that.....just show my I.D and i'm on the flight....that is a mess'd up thing thats why we are losing flights to other carriers......thats why some customers....check in every early...but still when its time to broad.......its a total screw up............united airlines look at number of flights and tickets thats are sold.....not the customer service ppl just standing around...........thats why united airlines is not number one or two on this list.........here in NYC....they open as many lines they need......they make sure all the customers check it............i wish i had a really good answer for that.....but like i said.....i'm a rampie......can't deal with "upseting customers"....that call you bitch and other shit..........if your flying united...come early pack light, drink coffee, bring a book, and a phone.....just in case you have to call you buddy to pick you up cause your flight was delayed...........lol

[2.2AZUL]

damnit i knew i should have brought a book and not checked anything. lol, i read 6 magazines cover to cover tuesday night

lol...well! you had a laptop....or ipod...or playstation..........

[2.2AZUL]

yeah i had my laptop, but nowhere to plug it in, and denver apparently doesn't have free wireless so i was stuck with magazines

aaahhhh poor baby....lol.....look like its time to upgrage the laptop........lol

[2.2AZUL]

lol, i just need a new one, and need to take a baseball bat to this one

nono....no baseball bat....give it t me.... ....i'll take it right off your hands .......

[MikeW]

Damn zach..sounds like that was fun! Least your home, eh? I cant say i know what you mean cuz i never flown before, always road tripped it, but when i do fly, ill be sure to stay clear of United but damn dude..ida packed some kind of entertainment...were they good mags or just what was lying around? probably wishing they were tuner mags huh? lol.

[owequitit]

Damn zach..sounds like that was fun! Least your home, eh? I cant say i know what you mean cuz i never flown before, always road tripped it, but when i do fly, ill be sure to stay clear of United but damn dude..ida packed some kind of entertainment...were they good mags or just what was lying around? probably wishing they were tuner mags huh? lol.

Are you a fan of Soichiro Honda?

The first part of your sig is very similar to something he would have said...

[MikeW]

Huh? the "I'm just an ordinary kid.." part? thats something i said in a rant to DoctorCipher(so i guess its a self quote..?)

[owequitit]

Huh? the "I'm just an ordinary kid.." part? thats something i said in a rant to DoctorCipher(so i guess its a self quote..?)

Well Soichiro Honda was a big believer that ordinary people could do extraordinary things if they believed in themselves. He believed that because he did it. He was just a kid who knew nothing growing up way out in the country of Japan, and decided he wanted to build machines the first time he saw one.

After building race cars, he started a piston ring company whose initial products were total crap. So he put himself through mechanical engineering school (even though he didn't like school) so that he could build better piston rings. Then he built engines, and then he founded the Honda Motor Company.

He is a very fascinating person actually.

One of my personal heroes.

His probably would have been something like

"I am an ordinary person with an extraordinary dream."

That is why their current motto is "The Power of Dreams."

It seems to me he had a quote very similar to yours. That is probably why that reminded me of it. I will have to see if I can find it.

Any way, sorry to jack the thread!

[owequitit]

most of them were tuner mags, i had an import tuner, honda tuning, sport compact car, the 2006 wheel and tire buyers guide, and a maxim, but i read them all cover to cover, and then some random crap mag that i found in a seat at the gate

At least you got a good months fill on cars and girls!

It could have been much worse.

It has been a long time since I have been to the United gates in Denver, but if you ever get bored, you can ride the tram back and forth. I swear that thing goes like 40MPH.

[MikeW]

That sounds like a plan...i'll have to remember that if i ever get layed-over in Denver, lol.

>OT< I didnt even know that was a quote..I never put 2 and 2 together, nor did that quote have any Honda-related intention, other than me saying it...after i read that, i got goosebumps...maybe I'm a weird guy or something but the fact that I would say something, in a deep moment, and not know that it was something probably once said by one of the greatest foreign motor creators...is...wicked cool.. ....

[owequitit]

That sounds like a plan...i'll have to remember that if i ever get layed-over in Denver, lol.

>OT< I didnt even know that was a quote..I never put 2 and 2 together, nor did that quote have any Honda-related intention, other than me saying it...after i read that, i got goosebumps...maybe I'm a weird guy or something but the fact that I would say something, in a deep moment, and not know that it was something probably once said by one of the greatest foreign motor creators...is...wicked cool.. ....

Well, like I said, it probably wasn't an exact quote, but it reminded me of him.

In Denver the tram thing runs like 1.5 miles underground through this maze of tunnels. The put little propellers on the wall so when the train speeds by they start spinning.

Also, in concourse C they have a real live learjet hanging from the ceiling. It was the first plane to land at Denver International. Still I love to walk around it because it isn't everyday most people can see a Learjet hung from the ceiling...