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need some help, anyone work reception before?

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    need some help, anyone work reception before?

    I applied for this job online for an autobody shop receptionist, the lady sent me back an email asking me to answer these questions.

    - It is Monday afternoon at 12:25 p.m. You are scheduled to go to lunch at
    12:30 p.m. While you are finishing up your morning work, a new customer walks
    in requesting an estimate on a repair job. Your supervisor is unavailable. The
    phone begins to ring as you greet the individual. Meanwhile, you see the
    autoparts representative who is scheduled to deliver a part to you between 12:00
    and 2:00 p.m. pull up. The repair technician who is scheduled to go to lunch
    walks in to give you an update on the vehicle he is working on. You've also had
    to use the bathroom since 10:30 a.m. What will you do first and why? Explain
    your order of procedures and your rationale surrounding them.

    - What is your favorite car and why.

    - What is the best book you've read lately and why did you enjoy it?





    can someone help me with the first one please, i will forever be in debt, i need to know which ones first, and why, second, third, why why, etc..

    #2
    Originally posted by jboyce
    I applied for this job online for an autobody shop receptionist, the lady sent me back an email asking me to answer these questions.

    - It is Monday afternoon at 12:25 p.m. You are scheduled to go to lunch at
    12:30 p.m. While you are finishing up your morning work, a new customer walks
    in requesting an estimate on a repair job. Your supervisor is unavailable. The
    phone begins to ring as you greet the individual. Meanwhile, you see the
    autoparts representative who is scheduled to deliver a part to you between 12:00
    and 2:00 p.m. pull up. The repair technician who is scheduled to go to lunch
    walks in to give you an update on the vehicle he is working on. You've also had
    to use the bathroom since 10:30 a.m. What will you do first and why? Explain
    your order of procedures and your rationale surrounding them.

    - What is your favorite car and why.

    - What is the best book you've read lately and why did you enjoy it?





    can someone help me with the first one please, i will forever be in debt, i need to know which ones first, and why, second, third, why why, etc..
    answer the phone and tell the new customer you will be right with him/her, finishthe phone call, tend to the new customer,take care of the parts guy,take a shit. go to lunch.
    Last edited by 91accord4door; 11-30-2005, 02:03 PM.

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